After bristles years as arch controlling of Boston banking casework behemothic John Hancock, Marianne Harrison will retire in April and be succeeded by Brooks Tingle, who runs the company’s amount allowance business.
Harrison, 60, is the aboriginal woman to run Hancock aback it was founded in 1862. In a agenda to 6,000 advisers on Thursday night, Harrison bidding gratitude. Abundant of her time as CEO was spent abyssal a all-around communicable that appropriate a affecting about-face to active the business remotely.
“When you adulation what you do, a accommodation like this is never easy,” she wrote. “As I accessory aback on my twenty years with the aggregation and bristles arch John Hancock, I’m so appreciative of what we’ve able together, and I do beggarly together, as it is all about the bodies and I will absence you all actual much.”
Hancock, one of the bigger activity insurers in the United States, is a assemblage of Manulife Banking Corp. in Toronto. Prior to demography the captain at Hancock, Harrison ran Manulife’s Canada analysis and served as Manulife’s accumulated controller. Demography the top job at Hancock apparent Harrison’s acknowledgment to the Boston market; the Canadian built-in ahead was the accepted administrator of Hancock’s abiding affliction business.
In an interview, Harrison said she came in with a five-year plan to digitally transform the aggregation and drive efficiency, all the while creating a added across-the-board culture. On her watch, Hancock has developed absolute sales from $464 actor in 2017 to $633 actor in 2022.
Harrison said that in contempo years she has been admonishment Tingle as her successor.
“We’ve aloof appear to the absolute spot, breadth I apperceive I’m now accessible to move on and he’s accessible to booty it,” she said.
In axis to Tingle, Manulife is announcement an controlling who has been at Hancock for 35 years, alive his way up from the chump account administration to active the allowance business. A built-in of New Hampshire, Tingle advised economics at the University of New Hampshire and accustomed his MBA from Boston University.
Tingle, 57, fabricated his mark in the allowance division, which he has overseen aback 2018, by reimagining the way activity allowance is sold. Instead of a focus on death, Hancock took a behavioral access alms barter accumulation and rewards for active advantageous through a artefact band alleged Vitality. (Think chargeless Fitbits to animate bodies to exercise more.)
The abstraction became a win-win: Activity insurers lose money aback barter die prematurely. But if they break healthy, barter pay added premiums because they are active best lives.
In an interview, Tingle said he and Harrison accept focused on creating activity allowance articles that get bodies excited.
“We woke up as leaders a few years ago and said, ‘Hey, we’re leaders in an industry breadth cipher absolutely gets any joy out of owning our products, and they’re abundantly adamantine to buy,’” explained Tingle. “That’s absolutely what Marianne and I’ve been ambience out to do, is accept added digitally agreeable and advantageous relationships with our barter and accomplish our solutions easier to buy.”
Tingle said he is amorous about the role allowance plays because he has apparent the aberration it can accomplish in people’s lives. He recalled actuality approached by a academy apprentice at a career fair who anecdotal how a Hancock abettor had been bugging his ancestor to buy activity insurance. His ancestor kept adage no, but the abettor persisted.
“I aloof appetite to acknowledge you and your company,” Tingle was told. “He assuredly got it and was dead in a car blast six months after on his way to work. My brother and I would not be accessory this university, activity to this career fair, if it hadn’t been for your company.”
In accession to affairs activity insurance, Hancock offers retirement planning and manages investments for individuals. Tingle sees an befalling in accordingly bond the company’s amount business units.
“This antecedent amid bloom and abundance is today — and I anticipate will be alike added activity advanced — an important allotment of our story,” he said.
Prior to Harrison, there had been a revolving aperture of leaders aback Manulife completed its accretion of Hancock in 2004. Despite its adopted ownership, Hancock has remained civically affianced locally from creating bags of summer jobs for adolescence through its MLK Scholars affairs to advocacy of the Boston Marathon.
This year, however, Hancock is catastrophe its about four-decade accord as the Marathon’s advance accumulated sponsor. That comes on the heels of Hancock disengagement a 30-year affiliation with the Boston Red Sox at the end of aftermost season.
Rather than a cull aback in bounded investment, Tingle said, Hancock is reallocating money into areas that bigger adjust with the company’s mission. For example, he expects Hancock to deepen its partnerships with universities on bloom and wellness, such as by alive carefully with the Massachusetts Institute of Technology’s AgeLab.
“There’s so abundant added we can do with that and allowance Boston become that constancy hub,” he said.
As for Harrison, she affairs to break in Boston and sit on added accessible and nonprofit boards. She already serves on the lath of the Boston Medical Center and Canadian aerospace aggregation CAE.
Another acumen Harrison is blockage local: Three of her four developed accouchement alive in New England. Two of them are in the Boston area, while one is belief at St. Michael’s Academy in Vermont.
“My ancestors apparently in Canada is not activity to be blessed to apprehend that I’m not planning to move back,” said Harrison. “My kids are bottomward here. … Two of them aloof got engaged. So I’m acquisitive for grandkids advancing soon, and I don’t appetite to be too far from them.”
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